FAQ

Frequently Asked Quentions

Designs & License

This depends on the format of each design. You can edit them using free software such as INKSCAPE. You can also use paid software such as Adobe Photoshop, Illustrator, or Affinity Designer. You can also edit any design by using PIXLR

These designs can be sold on a final product like T-shirts mugs, bags, etc. This means your customers can buy your shirts with our designs on them. The digital designs themselves cannot be sold. For more info about the do and dont’s, you can follow this link

All downloads always come with our commercial & merch license. Once you purchase an individual design or a subscription, inside the invoice we will include your license. You can find what is allowed and what is not allowed by following this link

We add weekly approximately 30-50 new designs

You Cannot Claim Ownership of an Item, Even When Included in an End Product
POD Frenzy retains ownership. You can’t claim ownership of an Item, even if it has been modified. We give you the rights to sell our designs on a final product like a T-shirt but you cannot claim ownership of the design.

Payments

You will receive a VAT invoice within 24-48 hours from the time of the payment in your email. You can always contact our customer support at contact@pixelcozy.com and request the invoice in case you didn’t receive it for some reason.

Cancelling your subscription is super easy. Follow this link and click “cancel”

We use Stripe as a payment portal which means you can pay with any credit or debit card.

Due to the nature of the business model, refunds are being monitored closely.
Refunds are not available for these reasons

  • You don’t want it after you’ve downloaded it
  • The item did not meet your expectations or you feel the item is of low quality
  • You simply change your mind
  • You bought an item by mistake
  • You do not have sufficient expertise to use the item
  • You forgot to cancel your subscription but you were downloading our designs

You can always ask for a full refund if you didn’t download any design